Instructor-led and online training
Get the Most Out of Your HVAC Training by Developing Your Talent with Lennox U™.
Find the training you need to grow your HVAC career, from programs to get started as a technician or installer, to business workshops, to sales training, and more.
Instructor-led
- Classroom setting
- Expert instructors dedicated to your success
- Sessions offered at various locations around the U.S. and Canada
Online
- Self-paced learning, on your schedule
- Interactive online training
- Comprehensive, industry-leading programs
Browse All Classes
Category
Method
14 classes found
Business
Instructor-Led
Business Ignition
Business Ignition is a 12-month coaching plan specifically for Lennox dealers. Do you want to: improve financial performance, grow your business, or create more vitality in your organization? Our business coaches will partner with you and your management team to create a plan and implement changes to make your business all it could be.
What you'll learn
- Financial integrity – understand and act on principles to increase gross margin.
- Front-line performance – ensure activities in the field translate to profit for the business.
- Structure and strategy – define lines of accountability, and establish a strategy for every area of the business, from the front office to the service department.
Technical
Instructor-Led
Advanced AC & Heat Pump Diag.
Is there such a thing as advanced air conditioner and heat pump servicing, beyond the basics? What if charging conditions are less than optimal? What is “non-invasive” testing?
What you'll learn
- How to use superheat and subcooling as service tools.
- The secrets of charging when it’s cold out, and installing and operating high and low ambient controls.
- Thermal and economic balancepoint, defrost controls and using schematics for troubleshooting.
Technical
Instructor-Led
Advanced Electrical Diagnostics
Master the electrical side of air conditioning. In this intensive class, you’ll gain the secrets of HVAC success when working with electrical components.
What you'll learn
- Sequence of operations.
- How to use a multimeter to trace circuits using a wiring diagram.
- How to identify and test loads, controls, capacitors and circuit boards.
Sales
Instructor-Led
Advanced Master $elling™
Build on the skills you learned in Master $elling® and take your expertise to the next level with Advanced Master Selling™.
What you'll learn
- Adopt a Growth Mindset
- Personal Accountability
- Master S.C.O.R.E.
- Art of Selling
Technical
Instructor-Led
Air Distribution
Want duct systems that always retrieve and deliver the right amount of air? This concentrated class introduces technicians and comfort advisors to the best practices of duct application and design.
What you'll learn
- Best practices for duct system design and layout.
- Precise calculations for superior installations.
- Balancing the duct system to minimize temperature fluctuations.
Technical
Instructor-Led
BuildAnInstaller™
Perfect air for your customers begins with a top-notch install. In two weeks of intensive classroom instruction and hands-on practice, participants learn to to properly install and commission new systems.
What you'll learn
- How to perform quality installs and startup.
- The “why” and “how” of proper installs.
- Safety, brazing, wiring, basic refrigeration, recovering refrigeration, air conditioners, and more.
Sales
Instructor-Led
BuildASalesperson™
Do you have what it takes to close $1.5 mil in annual sales? A good salesperson does the job well and meets expectations. An excellent salesperson desires growth and exceeds set goals.
What you'll learn
- How to improve your closing rates above 60%.
- How to achieve $12,000 - $15,000 average sales tickets.
- Tools to self-generate leads, confidence to handle pricing, and skills to help homeowners achieve perfect indoor air.
Technical
Instructor-Led
BuildATech®
From earning homeowners’ trust to helping them achieve perfect indoor air, techs are at the heart of an HVAC service department. With three tiers of technician training, build the skills to grow in your HVAC career.
What you'll learn
- Level 1 – the skills to be a top-notch Maintenance technician.
- Level 2 – diagnostics skills and homeowner communication for Service techs.
Technical
Instructor-Led
Gas Heat Diagnostics
Gas furnace sales are increasing each year. Are you ready to service and maintain all the gas furnaces for your customers? Make sure, with this one-day class that qualifies for NATE continuing education hours.
What you'll learn
- Proper operation and maintenance.
- Diagnostics and troubleshooting.
- Component replacement procedures for natural draft and forced draft furnaces.
Sales
Instructor-Led
Master $elling®
The best salespeople never stop learning. In this three-day, advanced sales class, gain a strategic advantage, differentiate yourself, and improve closing rates at the kitchen table.
What you'll learn
- Proven, step-by-step sales process.
- How to go beyond the products and create a
first-class purchasing experience for homeowners. - Role practice to get coaching and feedback from peers and instructors.
Business
Instructor-Led
Operations Accountability
Join one of our Lennox business coaches for this intense, hands-on, two-day workshop and walk away with a plan that you can immediately put to work, to improve your financial performance.
What you'll learn
- Benchmark your business against Key Performance Indicators.
- Identify opportunities to improve your company’s profitability.
- Plan for the operating profit you deserve and manage “to plan” during the year.
![image showing the Tech Communications™ class](https://images.lennoxpros.com/is/image/LennoxIntl/lls-2002-class-thumbnail-tech-communications.jpg?crop=6,547,7380,3312&anchor=3696,2203&scl=9)
Sales
Instructor-Led
Tech Communications™
Techs who communicate well with homeowners tend to earn more, for themselves and their companies. As a technician, you’re usually customers’ main point of contact when their systems need maintenance or service.
What you'll learn
- How to create a better customer experience, leading to increased loyalty and referrals.
- Homeowner communication skills, to build rapport and confidently discuss system maintenance.
- Easy ways to make suggestions about replacements and maintenance agreements, without “selling.”
Sales
Online
Customer Service Representative Training
Lost leads aren’t because the leads are bad but because your CSRs aren’t trained to book every call into a customer. The companies we coach see a massive ROI because the leads that are already calling suddenly convert while leaving a positive first impression.
What you'll learn
- Learn the importance of first impression and reassurance
- Gain insight into the importance of Connection vs. Transaction
- Acquire 3 ways to show empathy for the customer
- Discuss words to avoid on phone calls and how to get around them by saying what your company can do
- Discuss how to de-escalate upset customers
- Learn the importance of educating customers
Sales
Online
Dispatch Training
Most contractors would say a dispatcher’s job is “to fill the board!” But that’s not it… A dispatcher has to be trained in using the opportunities a company has to maximize revenue.
What you'll learn
- Learn how to use the Pattern for Excellence in communication with technicians
- The communication techniques that make a dispatcher persuasive and likable to customers and their team members
- How to win the moment on inbound and outbound calls to create more opportunities for your company
- Learn to prioritize high-value customers without upsetting lower-value customers